Shipping Policy

 
Thank you for visiting and shopping at Hempura. Following are the terms and conditions that constitute our Shipping Policy.


Shipment processing time

All orders are processed same day if ordered before 3pm Monday to Friday. Orders are usually not shipped or delivered on weekends or holidays.


The countries we ship to

Hempura ships only to countries that are part of the EU or the EEA where cannabidiol (CBD) is legal for retail sale. You may find details on which countries are part of the EU and EEA here: https://www.gov.uk/eu-eea. This list does not indicate where CBD is legal.


Delivery

We’re obliged to deliver to the address on an item, and not the name. We strongly recommend using a private address to ensure you receive your parcel and prevent your parcel being lost. If you use a public/business location as the delivery address, Hempura are not liable if the parcel is lost after delivery and a signature is present on the tracking.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates apply to orders placed before 3pm and only apply to weekdays.

  • Royal Mail Tracked 48 (2-3 working days): Free
  • DPD Next Working Day (order by 3pm Mon-Fri): £3.98
  • DPD Next Working Day Before 12 (order by 3pm Mon-Fri): £7.98
DPD also offer extra delivery and tracking options such as a time slot for the delivery, delivering to a safe place or changing the date of the delivery.

* Overnight delivery is only available for orders with delivery addresses within the UK. Delivery delays can occasionally occur.


International Orders

Shipping charges for your order will be calculated and displayed at checkout.

  • Royal Mail International Tracked & Signed for / 3-10 business days / £9.99
Hempura uses the Royal Mail who work with trusted delivery partners to deliver your international mail. You may find a list of their international delivery partners here. Please note: this list is not confirmation of the countries we deliver to.


Shipment confirmation & Order tracking

You will receive tracking information once our warehouse has received your order, usually within around 2 hours of payment being received, and again once it has been dispatched. You can even track your orders progress through the fulfillment center: picking, packing and dispatch.


Customs, Duties and Taxes

Hempura is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

Hempura is not liable for any products damaged or lost during shipping. But if you received your order damaged, please contact us to discuss a replacement.

Please save all packaging materials and damaged goods before contacting us.


Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.


 
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