Returns Policy

 

If you are not completely satisfied with your purchase for any reason. you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

 

Return Process

To return an item, please email customer service at contact@hempura.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, package your item and mail your return to the following address:

Hempura
Attn: Returns
PO BOX 228
REDCAR
TS10 9BE
United Kingdom

Please note, you will be responsible for all return shipping charges unless the item is faulty. We strongly recommend that you use a traceable method to mail your return.

 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

Exceptions

For defective or damaged products, please contact us at: contact@hempura.co.uk

 

Questions

If you have any questions concerning our return policy, please contact us at: contact@hempura.co.uk

 

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