Returns Policy

 
 If you are not completely satisfied with your purchase for any reason. you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.


Return Process

To return an item, please email customer service at support@hempura.co.uk who will guide you through the process. Please note, unless the return is due an issue with the product or service, we request that you to be responsible for any return shipping costs. We do request you use a tracked form of delivery for return.


Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


Exceptions

For defective or damaged products, please contact us at: support@hempura.co.uk


Questions

If you have any questions concerning our return policy, please contact us at: contact@hempura.co.uk


 
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